Join our Post Sale department as a Technical Account Manager and manage customer accounts while providing service, support, and upgrades for existing defense systems.
Responsibilities include:
Manage customer accounts (security and military organizations), providing service, support, and upgrades for existing defense systems at the customer site.
Serve as technical lead and point of contact (POC) with the customer for support and service.
Handle service tickets in coordination with internal company interfaces – testing/integration/software teams, etc.
Plan and coordinate work schedules for inspections, maintenance, and testing.
Review contractual obligations and technical specifications to define the appropriate support and service response.
Write commercial proposals for maintenance, service, and upgrades.
Develop and deliver training for operation and maintenance.
Conduct reliability and availability analyses.
Provide logistical support services.
Job Requirements:
Engineer/Technician in Electronics/RF – required.
Experience as an IDF communications/RF/electronics technician, grade B/D – advantage.
Experience working with test equipment such as Network Analyzer, Spectrum Analyzer, and Scope – advantage.
Marketing/sales experience with customers – required.
Very good spoken and written English – required.
Ability to multitask effectively while providing efficient technical responses under short turnaround times.
Knowledge and experience with Priority software – advantage.
Presentable, with strong interpersonal communication, a service-oriented approach, and team-work ability.
Valid security clearance from the Ministry of Defense – advantage.
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